Refund policy

RETURN & REFUND POLICY

Last Updated: 31 August 2026

At Ryisaa, we are committed to delivering quality home-cleaning products safely and correctly. If you receive a product that is damaged, defective, leaking, incorrect, or missing, we are here to help.

1. ELIGIBILITY FOR RETURN OR REFUND

A return or refund request may be raised within 7 days from the date of delivery only in the following cases:

• Damaged product received
• Wrong product received
• Missing product/item
• Leaking product received
• Defective product received

Returns are not accepted for change of mind, personal preference, or simply because the customer does not like the product when the correct product has been delivered in proper condition.

2. PROOF OF ISSUE

For eligible complaints, Ryisaa may request clear photographs and/or an unboxing video showing the package and product condition.

Customers should retain the original packaging until the issue has been resolved.

3. HOW TO RAISE A RETURN OR REFUND REQUEST

Customers must contact Ryisaa within 7 days of delivery and provide:

• Order number
• Customer name and registered contact details
• Description of the issue
• Relevant photographs/videos
• Any additional information reasonably requested by our support team

Requests received after the applicable return period may not be accepted.

4. RETURN SHIPPING

For an approved return arising from an eligible issue, Ryisaa will bear the applicable return shipping cost.

5. VERIFICATION

Ryisaa may review the submitted photographs/videos and may require the product to be returned for inspection before approving a refund or other resolution.

6. REFUND

Once a refund is approved, it will generally be processed within 5–7 business days after completion of the applicable verification or return process.

For online payments, refunds will be processed through the applicable payment gateway/payment method, including Razorpay where applicable.

The time taken for the refunded amount to appear in the customer's account may vary depending on the bank or payment service provider.

7. SALE & DISCOUNTED PRODUCTS

Products purchased during a sale or promotional offer are subject to the same return eligibility requirements described in this policy.

8. CANCELLATION

Orders may be cancelled free of charge before dispatch.

Once an order has been dispatched, cancellation is not permitted.

9. NO CHANGE-OF-MIND RETURNS

Ryisaa does not accept returns or refunds for:

• Change of mind
• Personal preference
• Customer dissatisfaction where the correct product was delivered in proper condition
• Incorrect selection by the customer
• Any reason other than the eligible issues specifically mentioned in this policy

10. CONTACT US

For return or refund assistance, please contact us:

Email: ryisaa369@gmail.com
Phone / WhatsApp: 9263133721

Ryisaa
A Proprietorship of Sukhrashi Kumar Mishra