Return & Refund Policy

Return & Refund Policy

Last Updated: 15 August 2026

At Ryisaa, we aim to provide quality products and a smooth shopping experience. If you receive a product that is damaged, defective, incorrect, or has an issue attributable to us, we will work to resolve it fairly.

1. Return Eligibility

You may request a return or replacement if:

  • You received a damaged product.

  • You received a defective or leaking product.

  • You received a product different from what you ordered.

  • The product is missing from your order.

  • The product has a significant issue attributable to Ryisaa.

For eligible issues, please contact us within 48 hours of delivery.

2. Unboxing Video & Photos

For damaged, leaking, defective, or incorrect products, customers are strongly advised to record a continuous unboxing video from the time the package is opened.

Please provide clear photographs/videos showing:

  • Outer packaging

  • Shipping label

  • Product received

  • Damage, leakage, defect, or incorrect product

  • Order details

This helps us verify the issue and process the request quickly.

3. Non-Returnable Situations

For hygiene and safety reasons, we generally do not accept returns for products that have been:

  • Opened or used

  • Damaged after delivery due to improper handling

  • Mixed with other substances

  • Used contrary to the instructions on the product packaging

  • Returned without prior approval from Ryisaa

A return request may also be declined if the reported issue cannot reasonably be verified.

4. Wrong Product

If you receive a product different from the one ordered, please contact us within 48 hours of delivery with photographs and order details.

After verification, we may arrange a replacement or provide an appropriate resolution.

5. Damaged or Leaking Product

If your product arrives damaged or leaking, contact us within 48 hours of delivery.

After reviewing the provided evidence, Ryisaa may offer:

  • A replacement product, or

  • A refund, where applicable.

The resolution will depend on the nature and extent of the issue.

6. Refunds

If a refund is approved, it will generally be processed through the original payment method or another appropriate method available to us.

The time taken for the amount to appear in your account may depend on your bank, payment gateway, or financial institution.

Refunds will be processed after the applicable verification or return process has been completed.

7. Replacement

Where a replacement is approved, we will arrange shipment of the replacement product subject to product availability and delivery coverage.

If the same product is unavailable, Ryisaa may provide another appropriate resolution, including a refund where applicable.

8. Return Shipping

If the return is approved because the product was damaged, defective, incorrect, or the issue was attributable to Ryisaa, we will determine the appropriate return or replacement arrangement.

For other situations, return shipping may not be provided by Ryisaa.

9. Order Cancellation

Customers may request cancellation before the order has been dispatched.

Once an order has been shipped, cancellation may not be possible.

If a cancellation is successfully approved after payment has been made, the eligible amount will be refunded through the applicable payment method.

10. How to Request a Return or Refund

To request a return, replacement, or refund, contact us with:

  • Order number

  • Customer name

  • Registered mobile number

  • Reason for the request

  • Photos/videos of the product and packaging

  • Any other information required to verify the issue

Contact Details

Email: ryisaa369@gmail.com
Phone: +91-9102306366
WhatsApp: +91-9263133721

11. Verification

Every return, replacement, or refund request is subject to verification.

We may request additional photographs, videos, order information, or other details before approving a request.

12. Consumer Rights

Nothing in this Return & Refund Policy is intended to remove, restrict, or override any consumer rights or remedies available under applicable Indian law.

13. Policy Updates

Ryisaa may update this Return & Refund Policy from time to time. Any changes will be published on this page with an updated Last Updated date.

14. Contact Us

Ryisaa
Email: ryisaa369@gmail.com
Phone: +91-9102306366
WhatsApp: +91-9263133721

Address:
RAM KR. MISHRA, PANCH-RAGHOPUR NARSANDA, RAM VILASH MISHRA, VILL-BAZIDPUR KARTAR, Vaishali, Bihar, TOLA-BAZIDPUR KARTAR, BLOCK-PATEPUR, 843110, India